Payment and Refund Policy
Scope of This Policy
This Payment and Refund Policy applies to all courses and related services offered by scenepointvo focused on live production decks and control rooms. It covers training in multi-camera switching, live broadcasting techniques, real-time video operation and professional management of television and streaming productions. The policy governs payments made by individuals or organisations purchasing access to these specialised courses delivered in the United Kingdom.
Prices, Currencies, Taxes and Additional Charges
All prices are quoted in British Pounds Sterling. Course fees include applicable value added tax at the current rate. Additional charges may apply for optional supplementary materials, extended access periods or rescheduling requests. These extras are clearly displayed before any purchase is completed.
Accepted Payment Methods, Authorisation and Security
Payments are accepted via major credit and debit cards, bank transfers and approved digital wallets. All transactions are processed through secure third-party gateways that comply with UK payment standards. Authorisation occurs immediately upon submission and funds are held until the contract is confirmed. scenepointvo does not store card details.
Order Confirmation and Contract Formation
Upon successful payment an automated confirmation email is sent detailing the course schedule, access credentials and terms. A binding contract forms when this confirmation is issued. Learners should review all details promptly and contact scenepointvo if any discrepancy appears.
Cancellation Rights and Periods
Under UK consumer law most distance purchases allow a 14-day cooling-off period from the date of contract formation. Cancellation within this window entitles the learner to a full refund provided no course materials have been accessed or downloaded. Certain live workshop components may have shorter notice requirements due to scheduling constraints.
Refund Eligibility, Exclusions and Non-Refundable Items
Refunds are available for cancellations within the cooling-off period or where services are demonstrably faulty. Non-refundable items include partially completed modules, downloaded resources and any promotional discounts already applied. Courses started or attended forfeit refund eligibility except in cases of proven technical failure on the provider side.
Step-by-Step Refund Request Procedure
To request a refund the learner must email [email protected] with their order number, full name, course title and a clear statement of the reason. Supporting evidence such as screenshots of access issues should be attached. Requests received outside the permitted period will be declined.
Inspection, Approval, Rejection and Notification
Each request is reviewed within ten working days. scenepointvo assesses eligibility against the stated criteria and may request further information. Approval results in a confirmation email; rejection includes a written explanation and details of any appeal process available under consumer law.
Refund Method, Processing Time and Fund Receipt
Approved refunds are returned to the original payment method. Processing typically takes five to ten working days after approval, though bank transfer times may vary. Learners receive notification once the refund has been initiated.
Special Rules for Digital Content and Services
Digital course content is supplied immediately upon payment. By consenting to instant delivery the learner acknowledges loss of the standard cooling-off right for that content. Subscriptions for ongoing access renew automatically and may be cancelled with thirty days notice to avoid further charges.
Failed Payments, Duplicate Charges and Chargebacks
Failed payments result in suspension of access until resolved. Duplicate charges are investigated and refunded automatically where verified. Chargebacks are treated as disputes and may lead to account review. Suspected fraud triggers immediate investigation and possible reporting to authorities.
Mandatory Consumer Rights
Nothing in this policy affects statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or UK GDPR. Learners retain the right to pursue claims through the courts or alternative dispute resolution if dissatisfied with outcomes.
Contact Route, Policy Changes and Last Updated
Questions regarding payments or refunds should be directed to [email protected] or by post to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. This policy may be updated periodically to reflect legal changes; the current version is dated 19 September 2026. Continued use of the site after updates constitutes acceptance of the revised terms.